Cancellation Policies

Stayzia allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) Will be enforced to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests while viewing their travel plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. A host will be able to see the number of reservations a guest has Cancelled Over the past 12 months when the guest submits Booking request.

Flexible: Full refund 1 day prior to arrival

  • Cleaning fees are always refunded if the guest did not check in.
  • The Stayzia service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Stayzia service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Stayzia within 24 hours of check-in.
  • Stayzia will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Stayzia for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
  • In all cases, the guest should receive a refund of the cleaning fee if a cancellation occurs before check-in.
Thu, Jun 08
3:00 PM

For a full refund of accommodation fees, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.For example, if check-in is on Friday, cancel by the equivalent check-in time on Thursday, the day before.

Fri, Jun 09
3:00 PM

If the guest cancels less than 24 hours before check-in, the first night is non-refundable. The service fee is charged only on the non-refundable night.

Mon, Jun 12
11.00 AM

If a guest cancels after checking in, any nights already stayed and the night of the day of cancellation are non-refundable. The accommodation fees for any remaining nights will be refunded at 50%. The service fees and cleaning fees are still charged.

Example